Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM embedded in your phone. It works exactly like a physical SIM but is installed by scanning a QR code — no plastic card required.

Question 2

How does activation work?

Accepted Answer

After purchase you receive a QR code by email. Open your phone settings, add a new cellular / mobile plan, scan the QR and select the eSIM as your data line.

Question 3

Which phones support eSIM?

Accepted Answer

Most modern devices support eSIM: iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many other flagship Android phones. We show compatibility at checkout.

Question 4

Can I recharge my plan?

Accepted Answer

Yes. Top-ups and renewals are available from your eNumber account without needing a new QR code.

Question 5

Do I need to remove my physical SIM?

Accepted Answer

No. Your physical SIM stays active for calls and SMS. The eNumber eSIM handles data only, so your home number keeps working.

Question 6

When should I install the eSIM?

Accepted Answer

We recommend installing before you travel while connected to Wi-Fi, and only activating (turning on the data line) once you land.

Question 7

What if my eSIM doesn't work?

Accepted Answer

Reach out to our 24/7 support on WhatsApp, chat or email. Most issues are solved in minutes.

Question 8

Are there any hidden fees?

Accepted Answer

Never. The price you see at checkout is the total price. No roaming, no activation, no top-up surprises.

Question 9

Can I use eNumber for hotspot/tethering?

Accepted Answer

Yes — you can share your eSIM data as a mobile hotspot on most devices.

Question 10

Do you offer refunds?

Accepted Answer

Unused eSIMs can be refunded within 30 days. See our refund policy for full details.

Frequently asked questions